Help and contact
Block battle support
Last updated: August 12, 2026
Contact us about technical problems, account access, player safety, privacy, account deletion, general feedback, or feature suggestions for Block battle.
Crashes, connection failures, multiplayer problems, and unexpected game behavior.
Sign-in, verification, account security, profile, and account-deletion questions.
Player reports, moderation questions, privacy rights, and data requests.
Contact support
Email:
block-battle-feedback@proton.me
Product: Block battle
Website: block-battle.com
Support is provided by email. We aim to send an initial response within five business days. Complex technical, safety, privacy, or ownership-verification requests may take longer to investigate and complete.
What to include in your message
For faster investigation, include the information relevant to your request:
- a short description of the problem or requested outcome;
- the Block battle username or account email, only when the issue involves an account;
- the app version, device model, and operating-system version;
- the approximate date, time, and time zone when the issue occurred;
- steps that reliably reproduce the problem and the exact error message;
- a screenshot when useful, after removing unrelated personal or sensitive information.
Do not send authentication credentials or unnecessary personal information. We may ask you to verify control of an account through an appropriate verification step, but we will never ask for your password or a verification code.
Account, sign-in, and security help
Contact support if you cannot sign in, do not receive an email verification or password-reset message, believe your account has been accessed without permission, or need help understanding an account restriction.
When contacting us about an account, write from the email associated with that account when possible and include the username. If you no longer control the email, explain that in your message. We may be unable to change or disclose account information when ownership cannot be reasonably verified.
Player safety and reports
Use the in-app report action on a player's profile when it is available. This sends the identifiers and context needed for moderation. For follow-up, appeals, or cases where the in-app action is unavailable, email support with the reported username, approximate date and time, and a concise description of what happened.
Do not use support email for emergencies. If you or another person is in immediate danger, contact the appropriate local emergency service or law-enforcement authority.
Privacy rights and account deletion
The Privacy Policy explains the information Block battle handles, why it is used, how long it is retained, and the choices available to you. You can email support to request access, correction, deletion, restriction, objection, or portability where provided by applicable law.
You can schedule deletion from inside the app. If you cannot access the app, follow the account and data deletion instructions to submit a request by email. Account ownership may need to be verified before we act.